{"id":59,"date":"2020-01-06T14:32:09","date_gmt":"2020-01-06T13:32:09","guid":{"rendered":"https:\/\/www.collabeer.com\/?p=59"},"modified":"2020-04-29T12:17:16","modified_gmt":"2020-04-29T12:17:16","slug":"jabber-shows-the-wrong-line-label-in-multi-line-mode","status":"publish","type":"post","link":"https:\/\/collabeer.com\/?p=59","title":{"rendered":"Jabber shows the wrong Line Label in Multi line Mode"},"content":{"rendered":"\n<p>If using Jabber with Multiline, may the Line Description\ncould be wrong as shown on the screen shot.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"297\" src=\"http:\/\/collabeer.com\/wp-content\/uploads\/2020\/04\/2020-01-06_9-42-40-e1578317660645.jpg\" alt=\"\" class=\"wp-image-139\"\/><\/figure>\n\n\n\n<p>I found out, that in the ccmadmin of CUCM in the Line\nconfiguration on the device, you can configure the Line Text Label but not the\nASCII Line Text Label (probably it was available in older versions of CUCM).\nThis Value is available in the CUCM Database and in my case, there was an old\nvalue in this field. To correct the Label, I had to remove the Database Entry.<\/p>\n\n\n\n<p><strong>To find the Device-ID\nthere are two ways:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Via SQL command:<\/li><\/ul>\n\n\n\n<p>run sql select pkid,name,description from device where name = &#8216;<em>devicename<\/em>&#8216;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"629\" height=\"68\" src=\"http:\/\/collabeer.com\/wp-content\/uploads\/2020\/04\/1.jpg\" alt=\"\" class=\"wp-image-158\" srcset=\"https:\/\/collabeer.com\/wp-content\/uploads\/2020\/04\/1.jpg 629w, https:\/\/collabeer.com\/wp-content\/uploads\/2020\/04\/1-300x32.jpg 300w\" sizes=\"auto, (max-width: 629px) 100vw, 629px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\"><li>In the Browser-URL when you open the phone configuration Page:<\/li><\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"39\" src=\"http:\/\/collabeer.com\/wp-content\/uploads\/2020\/04\/2-1024x39.jpg\" alt=\"\" class=\"wp-image-157\" srcset=\"https:\/\/collabeer.com\/wp-content\/uploads\/2020\/04\/2-1024x39.jpg 1024w, https:\/\/collabeer.com\/wp-content\/uploads\/2020\/04\/2-300x12.jpg 300w, https:\/\/collabeer.com\/wp-content\/uploads\/2020\/04\/2-768x30.jpg 768w, https:\/\/collabeer.com\/wp-content\/uploads\/2020\/04\/2.jpg 1037w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Find the the db-entry\nfor the Line\/Device association:<\/strong><\/p>\n\n\n\n<p>run sql select pkid,numplanindex,labelascii,label from\ndevicenumplanmap where fkdevice = &#8216;<em>deviceID<\/em>&#8216;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"82\" src=\"http:\/\/collabeer.com\/wp-content\/uploads\/2020\/04\/3-1024x82.jpg\" alt=\"\" class=\"wp-image-156\" srcset=\"https:\/\/collabeer.com\/wp-content\/uploads\/2020\/04\/3-1024x82.jpg 1024w, https:\/\/collabeer.com\/wp-content\/uploads\/2020\/04\/3-300x24.jpg 300w, https:\/\/collabeer.com\/wp-content\/uploads\/2020\/04\/3-768x61.jpg 768w, https:\/\/collabeer.com\/wp-content\/uploads\/2020\/04\/3.jpg 1077w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Remove the wrong \u201cAscii Line Text Label\u201d (it\u2019s not needed\nanymore as it\u2019s taken from the \u201cLine Text Label\u201d)<\/p>\n\n\n\n<p>run sql update devicenumplanmap set labelascii = &#8221;\nwhere&nbsp; pkid = &#8216;<em>pkid<\/em>&#8216;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"885\" height=\"35\" src=\"http:\/\/collabeer.com\/wp-content\/uploads\/2020\/04\/4.jpg\" alt=\"\" class=\"wp-image-155\" srcset=\"https:\/\/collabeer.com\/wp-content\/uploads\/2020\/04\/4.jpg 885w, https:\/\/collabeer.com\/wp-content\/uploads\/2020\/04\/4-300x12.jpg 300w, https:\/\/collabeer.com\/wp-content\/uploads\/2020\/04\/4-768x30.jpg 768w\" sizes=\"auto, (max-width: 885px) 100vw, 885px\" \/><\/figure>\n\n\n\n<p><strong>Check if the value is\nempty now:<\/strong><\/p>\n\n\n\n<p>run sql update devicenumplanmap set labelascii = &#8221;\nwhere&nbsp; pkid = &#8216;<em>pkid<\/em>&#8216;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"81\" src=\"http:\/\/collabeer.com\/wp-content\/uploads\/2020\/04\/5-1024x81.jpg\" alt=\"\" class=\"wp-image-154\" srcset=\"https:\/\/collabeer.com\/wp-content\/uploads\/2020\/04\/5-1024x81.jpg 1024w, https:\/\/collabeer.com\/wp-content\/uploads\/2020\/04\/5-300x24.jpg 300w, https:\/\/collabeer.com\/wp-content\/uploads\/2020\/04\/5-768x61.jpg 768w, https:\/\/collabeer.com\/wp-content\/uploads\/2020\/04\/5.jpg 1075w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>If using Jabber with Multiline, may the Line Description could be wrong as shown on the screen shot. I found out, that in the ccmadmin of CUCM in the Line configuration on the device, you can configure the Line Text Label but not the ASCII Line Text Label (probably it was available in older versions [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":141,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[3,4,5,6],"tags":[],"class_list":["post-59","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cisco","category-cucm","category-database","category-jabber"],"_links":{"self":[{"href":"https:\/\/collabeer.com\/index.php?rest_route=\/wp\/v2\/posts\/59","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/collabeer.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/collabeer.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/collabeer.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/collabeer.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=59"}],"version-history":[{"count":2,"href":"https:\/\/collabeer.com\/index.php?rest_route=\/wp\/v2\/posts\/59\/revisions"}],"predecessor-version":[{"id":159,"href":"https:\/\/collabeer.com\/index.php?rest_route=\/wp\/v2\/posts\/59\/revisions\/159"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/collabeer.com\/index.php?rest_route=\/wp\/v2\/media\/141"}],"wp:attachment":[{"href":"https:\/\/collabeer.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=59"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/collabeer.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=59"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/collabeer.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=59"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}