If there are accidently unwanted Domains under Presence – Domains you have two options to remove them:
- Locate the User with the wrong Domain on Presence Server (Topology – Users) and unassign the User.
- Restart the Sync Agent
If this not working:
- Go to Service Parameter on IMP server
- Choose Cisco Sync agent Service
- Set IM and Presence Domains Mode to Manual
- Remove the Domain and set back to Automatic (if needed)
- Restart the Sync Agent Service and Cisco XCP Router